Welcome to Trava Health Clinic, and congratulations on your application to flower-derived therapies! We’re here to help guide our patients and ensure that the time you spend accessing your treatment is quick, easy, and convenient. Please familiarise yourself with this guide, as it includes ALL the information you need to organise the delivery (or pickup) of your medication and what to expect for follow-up consultations and other script access.
The initial consultation is a thorough overview by your Trava Health Practitioner, which typically lasts between 30-45 minutes. During this time, the doctor will assess your condition and recommend a treatment strategy using flower-derived therapies. Don’t forget this is also your opportunity to ask your treating physician any questions you may have regarding your treatment. Please prepare relevant medication list, summaries, questions related your treatment.
Review or follow-up consultations are there to ensure that your Practitioner can analyse the success of the current treatment and provide you with any additional treatment options, change of dosages or medications and guidance and revise your scripts. Review consultations run for approximately 15-30 minutes. When deemed appropriate by your treating Practitioner. You will receive an SMS reminder seven days before your next scheduled appointment that you need to confirm by returning SMS and make a payment. Attention: Compulsory Reviewers are scheduled in 4, 6, and 8 weeks after the initial consultation and, after that, every three months. If you require an early consultation or any additional information, or guidance in regards to your treatment, please call the clinic to organise an earlier review at any time. Note: Patients on oil therapies typically require additional review consultations regarding their therapy and treatment.
Script-Access-only appointments are available to patients who are on a stable treatment after approval from their treating Practitioner. Should a patient require guidance from their doctor or wish to discuss ANY changes to therapy and medication, they will need to book in for a review consultation.
After the initial consultation with your Trava Health Practitioner, administration will automatically book you in for a review/follow-up consultation in approximately 4weeks, 6 weeks, 8 weeks and every 3 months after. NOTE: This will vary by discretion of your treating doctor, and the timeframe may vary depending on your condition and treatment. Review/follow-up consultations and script-access-only bookings will be reserved by administration after each appointment automatically. If you require any changes to time of the appointment please contact administration at 1300 3717 317 or admin@travahealth.com.au
1. You will receive an SMSreminder the 7days before any scheduled appointment. The SMS reminder is as follows: ‘Please confirm your appointment on Monday, 1/11, with Dr Trava Health. Please reply YES and contact the clinic directly to confirm a time slot and make the relevant payment. To reschedule to a convenient time, please reply NO and include an alternative date in the above format. Alternatively, contact the clinic directly at 1300 371 317 Regards, Trava Health Clinic’
2. Once you receive the SMS reminder, don't hesitate to contact the clinic to confirm your time and make a payment OR reschedule for a time more appropriate to you. Remember: You can reschedule your appointment by replying with your preferred day to the reminder SMS in the following format: DAY/MONTH.
NOTE: Patients who do not confirm or reschedule their appointments will automatically be captured by our medical software and rescheduled in 3 months time after 3 unsuccessful attempts. The software cannot consider individual circumstances and treatments, so to ensure you’re booked in at a time relevant to you, please follow the above procedures. If you wish to reschedule or you can’t make a current booking, please text us back including your alternative date or contact the clinic directly.
Following each consultation, your doctor will send your prescription and TGA approval to Trava Health. Our administration team will contact you to organise payment and relevant collection or delivery procedure within two business days. We encourage our patients to contact us directly following each consultation and place their order. Please remember to allow 30-60min post consultation to allow sufficient time to receive your scripts. NOTE: Any postage queries relating to an order you have made for medicinal cannabis must be directed to your assigned courier or Australia Post. Please do not call Trava Health regarding your deliveries.
You’re all set! Thanks for taking the time to familiarise yourself with the patient access guide. Being a patient focused clinic we pride ourselves on providing the best possible service and we we’d like to thank you for choosing us, we value our patients and are continually looking for ways to improve so we’d love to hear your thoughts! Anything we missed? Can we do better? Let us know at admin@travahealth.com.au or at 1300 371 317
